RETURN POLICY
RETURN POLICY
- Acceptance, Inspection, Return, Refund
Your acceptance of ordered EVILEVE products is deemed to occur upon our Delivery of the EVILEVE Products to the shipping carrier.
If you cancel an accepted EVILEVE products order within 10 days prior to shipment or reject conforming EVILEVE products received under an accepted order, we are entitled to claim reasonable compensation for restocking and other expenses actually incurred.
1.1 Return of EVILEVE PRODUCTS
Only purchases made directly from our online store WWW.EVILEVE.COM and authorised partners qualify for returns, refunds and warranty.
We cannot return only partial order.
Before returning or exchanging a EVILEVE products, you must contact us directly at info@evileve.si. You must return EVILEVE products to us in their original or equivalent packaging, and you are responsible for risk of loss, as well as shipping fees back to EVILEVE. EVILEVE products may be returned within 15 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees (as further described below). Any product returned to EVILEVE without prior authorization from EVILEVE will be considered an unauthorized return, and you will not receive credit for the product and EVILEVE will not ship the product back to you.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
The address for the return of the goods to the Seller is EvilEve, Eva Breznikar s.p., Židovska ulica 3, 1000 Ljubljana, Slovenia.
You will be responsible for paying for your own shipping costs for returning your item.
Original Shipping and Handling charges as well as return shipping costs are non-refundable. Items returned that were charged no shipping or handling fees will be subject to a restocking fee equal to normal shipping and handling charges. Orders that are returned to us due to incorrect shipping information on web orders will be charged both shipping/handling fees and a restocking fee per product.
Please send us an email at info@evileve.si for instructions on how to mail your product to us.
You shall assume all risk of loss or damage to the item while in transit.
You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1.2 Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
If you receive a refund, the cost of initial shipping, handling and restocking will be deducted from your refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Pogoji za odstop od pogodbe
Reklamacija
Če so izdelki, ki jih je kupec prejel napačni ali poškodovani, je kupec dolžan v osmih (8) dneh od opravljenega nakupa (datum je zapisan na računu) to sporočiti na elektronski naslov info@evileve.si in jih vrniti prodajalcu. Prodajalec jih zamenja z drugimi izdelki na zalogi iz spletne trgovine v enaki vrednosti ali pa kupcu izda vrednostni bon, ki ga lahko v roku enega leta uporabi pri novem naročilu v spletni trgovini www.evileveshop.com .
Napačne ali poškodovane izdelke mora kupec poslati roku v štirinajstih (14) dneh od opravljenega nakupa (datum je zapisan na računu) v originalni embalaži (obvezno v enaki embalaži, v kateri je izdelek prejel) s priporočeno pošiljko na naslov: Eva Breznikar s.p., Kotlje 206, 2394 Kotlje.
Priporočeni pošiljki mora kupec obvezno priložiti kopijo računa, ter natančen opis poškodbe oz. napake na artiklu. Če prodajalec ugotovi, da je neuporabnost artikla oz. poškodba posledica kupčevega nepravilnega ravnanja, mu prodajalec reklamacije ne bo upošteval. Reklamirano blago kupec pošlje priporočeno v originalni embalaži, na lastne stroške. Pošiljk z odkupnino prodajalec ne sprejema.
V primeru, da je do kupca prispel paket fizično poškodovan, v njem manjka vsebina ali kaže znake odprtja, mora kupec sprožiti postopek reklamacije pri Pošti Slovenije.
Odstop od nakupa in vračilo izdelkov
Če kupec s prejetimi izdelki ni zadovoljen ali bi rad odstopil od nakupa, je potrebno prodajalca v roku štirinajstih (14) dni od opravljenega nakupa (datum, je zapisan na računu) o tem obvestiti pisno ali preko e-pošte na info@evileve.si, brez da bi mu bilo potrebno navesti razlog za odstop.
Vsi izdelki morajo biti v štirinajstih (14) dneh od opravljenega nakupa (datum, je zapisan na računu) poslani s priporočeno pošiljko in ustrezno zaščiteni (obvezno v prejeti škatlici) na naslov: Eva Breznikar s.p., Kotlje 206, 2394 Kotlje. Pošiljk z odkupnino prodajalec NE sprejema.
Poslanim izdelkom je OBVEZNO potrebno priložiti kopijo računa in številko TRR računa, saj je vračilo denarja možno izključno na TRR račun kupca.
Skladno s splošnimi pogoji poslovanja morajo biti vrnjeni izdelki:
– nerabljeni (noben od izdelkov ne sme biti nošen),
– nepoškodovani,
– v nespremenjeni količini (vrniti je potrebno celotno naročilo)
– ter v originalni in nepoškodovani embalaži.
Vsakršno “preizkušanje”, ki odstopa od navedenega, je mogoče šteti za uporabo blaga, potrošnik pa odgovarja za zmanjšanje vrednosti blaga, če je zmanjšanje posledica ravnanja, ki ni nujno potrebno za ugotovitev narave, lastnosti in delovanja blaga.
Če je kupec prodajalcu v skladu z veljavnimi zakonskimi predpisi in pogoji poslovanja sporočil, da od pogodbe odstopa in je prejeto blago vrnil v zakonskem roku in v skladu s splošnimi pogoji, mu prodajalec vrne denar za že plačane izdelke (razen za stroške pošiljanja), najkasneje v štirinajstih (14) dneh od prejetja vrnjenega blaga, izključno na transakcijski račun kupca.
Stroški, ki bremenijo kupca v zvezi z odstopom od naročila, je strošek poštnine pri vračilu izdelkov, ter strošek pakiranja in poštnine, ko mu je bil paket poslan, zato se kupcu od končnega zneska nakupa odšteje strošek za strošek pošiljanja ki je ob tem nastal.